If you are joining us for the first time today take a moment to complete you profile on the platform and meet your fellow attendees, our contributors and sponsors. Grab a cuppa, an extra cushion or two...are you sitting comfortably as we're about to begin!
For the many challenges the current climate may bring, there are also new opportunities to learn and develop our research skills. Remote research techniques aren’t new, but now we’re reliant on them, how do we make them even better? Join our speakers (remotely of course!) to find out.
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In the days after Atlassian offices closed and 5000 staff made the mass transition to working from home across the business, the Research & Insights team joined forces with our People team to make sure we had a plan to understand the impacts this global event was having our our people, and what we needed to to do make sure people were safe and well. This case study looks at some of the things we learned from that study. There are some interesting insights from the data, but equally importantly, some things we learned about what makes a truly effective research program that we can apply more generally to all our research work.
Time for a break from sitting down, take a walk if you can, grab a cuppa maybe (or maybe a drink) We'll be back in 30 mins.
Kelly Goto will take you through an in-depth yet practical look at conducting deep dive, remote research. A similar process to digital diary studies, she'll show you how to encourage self-reporting and documentation, how and when to prompt through a study, and several activities to spur brainstorming or establish needs. Kelly will take you through what tools to use (and what to avoid) and realistic ways to keep the study moving forward. She'll look at samples of the types of 'snippets' and insights that can be generated through these methods, and how this information feeds back into real-world product cycles.
Time for a break
Have a stretch, have a cuppa, have a biscuit maybe. We'll be back in 30 mins.
More details coming soon, watch this space...
If you are running remote research methods for the first time, it can feel like a real constraint. What if you can't get a good rapport with your participant because you're not in the same room? How are you going to get them to open up if they can't sense your non-verbal cues? What if there's a time lag? Will this even work? Constraints breed creativity. Rather than mourning the loss of our in-person research days, this is an opportunity to quickly improve your facilitation techniques. Our job as facilitators is to create a safe and comfortable space for a stranger to share their thoughts and ideas with us, through the use of voice, questions, prompts, and activities. We're going to borrow some methods from jazz improvisers because they also have to quickly create safe spaces with total strangers. Like improvising, there is an art to good research facilitation, but its components are learnable and you can get better pretty quickly if you know what to practice. This talk will break down the qualities of great user research facilitation into bite-sized methods and techniques that you can actually practice and put to use immediately.
Oooh yeah! That was Day 2 - a few words from Andy to round up the day, stay tuned for tonight's fun and games.
Get to know the community (and test your competitive edge) with some fast and furious online board games!